- General Troubleshooting Guide
- Web Connector Troubleshooting
-
Connex for QuickBooks User Guide
-
Connex Inventory Planner
-
Frequently Asked Questions
-
General Troubleshooting Guide
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Missing Orders Troubleshooting
- Update Shipping Details Troubleshooting
-
Connex for QuickBooks Integrations Guide
-
Rules Engine Guide
An internal QuickBooks error occurred while trying to access the QuickBooks company data file
Sign into QuickBooks as admin
Problem
You cannot sync with QuickBooks Desktop
Description
The web connector shows authentication failed and the web connector is red. Here is the error:
An internal QuickBooks error occurred while trying to access the QuickBooks company data file
Solution
Single User Mode
Log into your QuickBooks company file. Select single user mode. Sign in as admin. Run your web connector.