Getting Started with Netsuite

What touchpoints are available?

Here is a list:

• Two way order sync: We can sync sales to and from Netsuite
• Two way customer sync: If customers do not exist in Netsuite, Connex will create them.
• Two way product sync: We can sync stock updates from Netsuite to a 3rd party system.

How do I pair Netsuite?

Connex Ecommerce uses ApiDeck as middleware. Sales flow from your selling channel, through Connex, then ApiDeck and to Netsuite. To pair Connex, follow these steps:

1. Login to Connex Ecommerce.
2. Go to add selling channel on our dashboard.
3. Add a channel.
4. On the next page, choose other.
5. Choose Netsuite.
6. Please read this guide on obtaining Netsuite credentials for Connex.
7. In Connex, complete the form in the Netsuite dialog.

Can I map custom fields?

You must find the custom field ID in Netsuite, then create a Connex rule.

To find the custom field ID in Netsuite, follow these instructions:

Option A - NetSuite UI: Go to Customization > Lists, Records, & Fields > Entity Fields (or Transaction Body Fields / Transaction Column Fields depending on the field type). The ID column shows the script ID (e.g., custbody_project_code), and the internal ID is shown in the Internal ID column (you may need to enable this column in View > Set Preferences).

In Connex, add a rule. In this example, we will map the order number to a field called custbody_project_code

1. Login to Connex Ecommerce.
2. Go to rules engine.
3. Click add new rule.
4. Scroll down and select add rule without order number.
5. Add these vales:
   1. Title is map custbody_project_code
   2. Action is map custom field
   3. Conditions: Order number, map all, custbody_project_code
   4. Value to change: custbody_project_code

How do fields map?