How do I submit a support ticket?
Use our customer portal to open tickets.
What are the benefits of the Customer Support Portal?
Our new Customer Support Portal makes it easier to manage support requests and communicate with our team.
Multiple Users
In many cases, the person submitting a support request is different from the primary Connex account holder. In our previous system, all responses were sent to the account owner's email address. With the Customer Support Portal, the person who submits the ticket can receive updates and communicate directly with our support team.
Ticket History
Quickly view all of your past and current support requests in one place. You no longer need to search through old emails to find previous conversations. If you lose an email, your ticket history is still available in the portal.
Better Organization
If you have multiple support requests open at the same time, the portal makes it easy to track each issue separately, monitor its status, and respond without confusion.
Improved User Experience
We've redesigned the support experience to be more reliable and easier to use. The new portal addresses issues some customers experienced with the previous support form, including cases where the form failed to load or tickets could not be submitted.
How do I sign in?
Your Customer Support Portal login is separate from your Connex application login.
Sign in using the email address associated with your Connex account. If you haven't set a password or don't remember it, click Reset Password on the sign-in page to create or reset your password.
I cannot sign in. Can I still use the old support portal?
Yes. If you prefer, you can continue using our previous support portal at: