2. General Troubleshooting Guide
  3. QuickBooks Online Error Messages

How do I update my QuickBooks Online pairing?

You must update your QuickBooks pairing


You are unable to sync with QuickBooks Online.


You get an error asking you to pair QuickBooks again in your log.


Repair QuickBooks

Connex receives a special user name password to sync with your QuickBooks. Over time, this token must get refreshed. During the process, your settings will remain intact. 

  1. Go to connexforquickbooks.com/intuitoauth2?scope=all.
  2. When prompted, agree to pair Connex and your QuickBooks.
  3. You will return to Connex.
  4. Click manual sync, next to your connection.
  5. Run a manual sync.