If I choose not restock Shopify items, how does the sale sync to QuickBooks?

Connex creates a new item, which prevents restock

If you specify that items are never restocked, Connex will add a line item called "ShopifyNoRestock" and create this product in QuickBooks.  This will prevent items from restocking, after they sync to QuickBooks. Here is an example refund:

If you want to always add the SKUs from refunds, you can enable the setting in Connex:

  1. On the Connex dashboard, click manage.
  2. On the Connex configure page, expand orders > sync orders to QuickBooks > refund.
  3. Enable Always add SKUs from refund to QuickBooks, even if never restocked.