- General Troubleshooting Guide
- Incorrect Orders Troubleshooting
-
Connex for QuickBooks User Guide
-
Connex Inventory Planner
-
Frequently Asked Questions
-
General Troubleshooting Guide
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Missing Orders Troubleshooting
- Update Shipping Details Troubleshooting
-
Connex for QuickBooks Integrations Guide
-
Rules Engine Guide
My number of sales is lower than expected after a sync
How to troubleshoot missing sales from a time period
Problem
You are missing orders from a time period in QuickBooks. Your sales for a month or a week are short.
Description
We have no direct access to your QuickBooks. We are unable to troubleshoot, based on a report of sales in a time period.
Solutions
Check error log
If sales failed to sync, then Connex logs errors:
- Login to Connex.
- On the left, click logs > error log.
- Here is an example entry:
- If there were sync failures, Connex will list order numbers and reasons. Each error should have an associated help guide. Once you fix the issue, resync your sales. Your web connector will show success or errors. If there are errors, refresh the log.
Check product mapping
At times, sales can sync because the products failed to map:
- Login to Connex.
- Scroll down to map products:
- Fix the mapping issues:
- Once you fix the issue, resync your sales. Your web connector will show success or errors. If there are errors, refresh the product mapping page.
Check order sync log
An order can have a different customer or order date.
- Login to Connex.
- On the left, click logs > audit log.
- Search for the missing sale:
Identify what sales are missing
Check your sales report from your website and your QuickBooks report. Find what sales are missing. Once you fix the issue, resync your sales.