Troubleshooting Amazon

Steps to troubleshoot why Amazon sales fail to sync.

My orders do not sync

Amazon Business Customers

If your orders are paid by Amazon business, the orders are paid on NET terms. Once the customer fully pays and the order shipped, you can sync the order. Here is an example:

In Connex, go to rules and click order previewer. Enter the order number. If the order fails to appear and the order is tagged business customer, then the sale will fail to sync.

Order shipment

We sync sales, when they ship. You can sync sales prior to shipment.

1. Login to Connex.
2. Click settings.
3. Click orders to QuickBooks.
4. In the order status field, enter unshipped.