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Syncing Amazon Business Sales

Steps to troubleshoot why Amazon sales fail to sync.

My orders do not sync

Amazon Business Customers

If your orders are paid by Amazon business, the orders are paid on NET terms. Once the customer fully pays and the order shipped, you can sync the order. We recommend pulling these sales prior to shipment and payment.

Here is an example sale that is a business customer:

To pull these sales, follow these steps:

  1. Login to Connex Ecommerce.
  2. Click settings.
  3. Click order setting > orders to accounting software.
  4. Under manual sync order status, enter unshipped and InvoiceUnconfirmed:

Connex will pull these reports:

  • GET_FLAT_FILE_ALL_ORDERS_DATA_BY_ORDER_DATE_GENERAL
  • GET_FLAT_FILE_ALL_ORDERS_DATA_BY_LAST_UPDATE_GENERAL

These will pull orders recently created or modified.

Order shipment

We sync sales, when they ship. You can sync sales prior to shipment.

  1. Login to Connex.
  2. Click settings.
  3. Click orders to QuickBooks.
  4. In the order status field, enter unshipped.