Item (sku number) has failed to export: The account period has closed

Problem

Orders fail to export to QuickBooks Online

Description

Your Connex error log says:

Products fail to sync from Error: The account period has closed. Item XX has failed to export: The account period has closed. Txn Date=01/01/2025 is before book closing date=06/30/2025

When Connex imports items, it assigns a field called inventory start date as the first of the year. If you closed your books (6/30/2025), after this date (1/1/2025), you have two options. Open the books or create the item in QuickBooks with the proper date:

Solution(s)

Remove closed date in QuickBooks

• Reopen the closed books (not recommended unless necessary)

  • Go to ⚙️ Settings → Account and Settings → Advanced → Accounting.

  • Under Close the books, change or remove the closing date.

  • You may need the accountant’s password if one was set.

  • After posting, re-close the books to protect prior periods.

• Ask an Accountant user

  • If the closing was intentional (for tax/financial reporting), only your accountant should decide whether to reopen.

Turn off inventory tracking in QuickBooks Online

1. Log in as an admin.

2. Go to ⚙️ Settings (top right) → Account and Settings.

3. In the left menu, select Sales.

4. Scroll to the Products and services section.

5. Find Track inventory quantity on hand → Turn off (toggle it off).

6. Click Save, then Done.

Create item in QuickBooks

You can recreate the item to import older sales.

1. In QuickBooks, go products and services.
2. Locate the item.
3. In the field inventory start date, enter 12/31/2024.