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Object specified in the request cannot be found

Ensure your A/R accounts match

Problem

You cannot sync payments to QuickBooks. Invoices sync without issue.

Description

Your error log says:

Object XX-XX-XXXX specified in the request cannot be found.

Solution

Ensure the A/R account for invoices and payments are identical

QuickBooks is looking for an invoice in a specific A/R account. Ensure they match:

  1. In QuickBooks, open an invoice.
  2. Review the A/R account:
  3. In Connex, go to settings.
  4. Go to finance settings.
  5. Adjust the A/R account setting. In this example, the A/R account in your settings is different than the A/R account on your invoices.
  6. Click save.