Connex for QuickBooks User Guide
Connex Inventory Planner
Frequently Asked Questions
General Troubleshooting Guide
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Missing Orders Troubleshooting
- Update Shipping Details Troubleshooting
Connex for QuickBooks Integrations Guide
Rules Engine Guide
Another product or service is already using this name
Ensure your QuickBooks products and websites SKUs are an exact match
Sales fail to sync and you receive this error in your log:
Another product or service is already using this name. Please use a different name.
Connex is unable to create or find a product in QuickBooks.
Ensure your products use Cyrillic letters or numbers only
Connex can only match numbers or Cyrillic letters between your product SKU and QuickBooks products. If your QuickBooks item name or SKU has Arabic letters, then the sync will fail:
Item VIP Community المجموعة الخاصة بالتجربة المميزة has failed to export: The name supplied already exists. : Another product or service is already using this name. Please use a different name.
Remove special characters
Ensure your SKUs are letters or numbers. Spaces and single dashes will work.