Business Validation Error: Make sure all your transactions have a GST/HST

How to resolve a tax mapping error

Problem

You try to sync sales, but you get this error:

Order SFO98067 with date 7/28/2023 and customer Javier Castillo has failed to export: Business Validation Error: Make sure all your transactions have a GST/HST rate before you save. Login to Connex. Click manage. Expand tax and sales tax mapping. Ensure all states where you charge tax are mapped. Ensure the region on the order is two letters and spelled properly    

Description

You have tax on a sale, but you mapped no tax code. Although the sale has tax, our software can map no tax code and QuickBooks fails to add the tax. This happens with QuickBooks Canada users when they sync sales outside of Canada.

Solution

Map tax code

Here are the steps:

1. Login to Connex.
2. Go to settings.
3. Click sales tax.
4. Click add.
5. Enter a tax mapping. We entered G and the country of MX. Enter any two letter code. Ignore the drop down of options.