Can I match customers by name and email for QuickBooks Desktop?

Fix mismatched customer errors

How do I enable?

Here are the steps:

  1. Go to settings > customer match > advanced.
  2. Check match by name and email.
  3. Click save.

How does it work?

You have one customer in QuickBooks. The name is Bob Jones and the email is Your incoming sale customer is Bob Jones and the email is Connex creates a new customer Bob Jones ( in QuickBooks.

Why use?

If you have multiple customers under the same company with different emails, Connex will create a different customer.

What are the options?

Add to Single Name Customer

If the customer's name and email do not match, Connex can map the order to web store. To change the name, expand the customer area of Connex. In the single name field, enter another value.

Create New Customer

Connex will create a new customer and append the customer's email to the name.