- General Troubleshooting Guide
- QuickBooks Desktop Error Messages
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Connex for QuickBooks User Guide
-
Connex Inventory Planner
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Frequently Asked Questions
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General Troubleshooting Guide
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Missing Orders Troubleshooting
- Update Shipping Details Troubleshooting
-
Connex for QuickBooks Integrations Guide
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Rules Engine Guide
Connex can find no matching tax code
How to map tax on orders
Problem
Your sales sync to QuickBooks, but the tax is wrong.
Description
You get this error in the log:
Although there is tax on order 88490, you have not associated a QuickBooks tax code. Please go to the configure page of our software, click sales tax codes, and map a code for NC. This order will sync without tax.
Connex is trying to map a tax code to the bottom of the sale, if you use QuickBooks U.S. If you use QuickBooks Canada, Connex is trying to map tax codes on line items. This error means no mapping is available.
Solutions
Map Tax as a Line Item
You must either add tax as a line item or map codes, if your sales have tax. If you use Avalara, you must still select map tax as a line item.
- Log into Connex.
- Click settings.
- Click sales tax, on the left.
- Check add tax as a line item.
- Click save.
Map Tax Code
Here are the steps:
- Log into Connex.
- Click settings.
- Click sales tax, on the left.
- Using the grid on the right, click add.
- Enter a tax code, U.S. state if United States, and the country code.
- Click submit.