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Connex for QuickBooks User Guide
- Getting Started with Connex for QuickBooks
- Remote Desktop (RDP)
- Customers Matching
- Inventory Site
- Inventory Sync
- Multicurrency
- Orders
- Price Levels
- Products
- Refunds
- Sales Tax
- Sales Orders
- Unit of Measure
- Web Connector
- Getting Started with Rules
- Rules Engine Common Rules
- FAQ
- Deposit Match
- Cost of Goods Sold
- Troubleshooting
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Connex Ecommerce Analytics
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Frequently Asked Questions
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General Troubleshooting Guide
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Company File
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Connex for QuickBooks Integrations Guide
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Rules Engine Guide
Do you support split Amazon shipments and refunds?
Use next QuickBooks numbering
Problem
Amazon split shipments and refunds fail to sync.
Description
Amazon will send split shipments and refunds with the same order number. Connex only allows one sale with the same number to sync.
Solutions
Resync sale will add -1 to refunds
Connex will add a -1 to the second part of the order for refunds, if you resync by number. Log into Connex. Click manual sync. Under list of orders, enter a comma separated list of sales to reexport.
Change number mapping
You must enable the next number from QuickBooks. Split shipments have the same order number, but the order date is different. Here is a use scenario:
- Order 114-9737156-1563453 has two split shipments.
- The first is on 4/13 and the second is on 4/19.
Two orders will sync:
- Order with memo 114-9737156-1563453 on 4/13:
- Order with memo Order 114-9737156-1563453 on 4/19:
What if I split a shipment on the same day?
If you split order 114-9737156-1563453 and it had a date of 4/13, then only one would sync. We recommend splitting shipments on separate days.
Can Connex merge split shipments?
No, because Connex receives split shipments on different days. Connex only receives the part of the order that was split.