- General Troubleshooting Guide
- Web Connector Troubleshooting
-
Connex for QuickBooks User Guide
-
Connex Inventory Planner
-
Frequently Asked Questions
-
General Troubleshooting Guide
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Missing Orders Troubleshooting
- Update Shipping Details Troubleshooting
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Connex for QuickBooks Integrations Guide
-
Rules Engine Guide
Due to a file rebuild, Connex is temporarily unable to sync orders from QuickBooks
Update sales individually or sync them by number
Problem
You are trying to sync orders older than 6 months from QuickBooks and you get this error:
Due to a recent company file rebuild or QuickBooks update, Connex is temporarily unable to sync orders from QuickBooks. The sync shall resume normally, after this instance. If sales are missing, open each sale in QuickBooks. Make a minor change and c
Description
Our tool pulls sales by their date modified. If a company file is rebuilt, then several sales are modified. This logic is a safeguard from syncing several hundred unwanted sales from QuickBooks. The logic is run, if QuickBooks returns more than 3,000 modified sales.
Solution
Update sales individually
Open each sale and make a minor change, like adding test to the memo, saving it, and removing it. Run your web connector.
Sync manually
Log into Connex. Click manual sync. Under sync orders from QuickBooks, enter a comma separated list of sales. This will prevent Connex from pulling sales by date modified.