Error 3120 : While trying to Add a(n) ReceivePayment Object specified in the request cannot be found.

Update your accounts receivable account in Connex.

Problem

You are unable to sync payments to QuickBooks, even though the sale is paid in QuickBooks.

Description

When you check your log, Connex shows this error:

Error 3120 : While trying to Add a(n) ReceivePayment with name or order number of IS-244866, QB responded Object "225E71-1655137719" specified in the request cannot be found.

This means the invoice and payment have a different A/R account or the A/R account you are using is no longer active.

Solution

Change your A/R account

Here are the steps:

1. In QuickBooks, delete the invoice. This ensures when the order re-syncs, both the payment and invoice have the same A/R account.

2. Log into Connex.

3.Click the Settings button of the affected Selling Channel.

4. Go to settings and click the Finance Settings then the Chart of Accounts tab on the left will appear.

5. Ensure the Accounts Receivable account selected is active in QuickBooks. You can check by going to the drop-down list under Accounts Receivable Account and looking to see if the account is listed.

6. If the A/R account is missing, update your drop-down lists. Once you've selected the correct A/R account, be sure to click Save Settings! Otherwise, no syncing will occur.

7. Re-sync your invoice and payment.