How do I cancel my account?

While we would be sad to see you go, if cancellation of your Connex account is required, this guide will walk you through the process.

How do I cancel my account?

To cancel your account, follow these steps:

1. Log into Connex.
2. Go to the my profile page.
3. Under my subscription, click the click here button.
4. A Stripe billing screen will appear.
5. Click cancel account next to your metered bill and your subscription:
6. Although it is optional, please complete the cancelation questionnaire:

What happens next?

Once the subscription is cancelled, you will no longer be able to sync transactions to or from QuickBooks. For desktop QuickBooks customers, remove the QWC file from the Web Connector by clicking the Remove button found within the Web Connector.

For QuickBooks Online customers, disconnect the Connex app found within QuickBooks Online by clicking Apps > My Apps.

Our tool marks accounts as inactive, but we only delete them if you contact us.