- General Troubleshooting Guide
- Web Connector Troubleshooting
-
Connex for QuickBooks User Guide
-
Connex Inventory Planner
-
Frequently Asked Questions
-
General Troubleshooting Guide
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Missing Orders Troubleshooting
- Update Shipping Details Troubleshooting
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Connex for QuickBooks Integrations Guide
-
Rules Engine Guide
How to email web connector log file
QuickBooks has a detailed log file.
There are some errors that are only accessible if we see your web connector's local log. To send us the log, follow these steps:
- In your Windows search, enter web connector.
- Click the web connector icon.
- Click view log:
- On notepad, click file > save as and save it to the desktop. The file should look something like this:
- Respond to your support ticket with the log.