2. General Troubleshooting Guide
  3. QuickBooks Online Error Messages

Order 0 has failed to export into QuickBooks. You must select a product/service or an account for each split line with either an amount or a billable customer.

In rare circumstances, that your QuickBooks products have no income accounts. This will cause orders to fail to sync. This error usually happens when you add shipping/discounts as a line item. We have seen errors where products have no income account

Adding Income Accounts

If you are adding shipping as a line item, here are the steps:

  1. In QuickBooks, click the gear box and click products and services.
  2. Search for your shipping item. It could say USPS, FedEx, UPS or shipping:
  3. Double click the item.
  4. Ensure that the income account has a value:

If you are adding shipping to the QuickBooks Online shipping field, follow these steps:

  1. In QuickBooks, click the gear box and click account and company settings.
  2. Click the advanced tab.
  3. Under chart of accounts, ensure that the shipping and discounts box have a value: