- General Troubleshooting Guide
- Web Connector Troubleshooting
-
Connex for QuickBooks User Guide
- Getting Started with Connex for QuickBooks
- Remote Desktop (RDP)
- Customers Matching
- Inventory Site
- Inventory Sync
- Multicurrency
- Orders
- Price Levels
- Products
- Refunds
- Sales Tax
- Sales Orders
- Unit of Measure
- Web Connector
- Getting Started with Rules
- Rules Engine Common Rules
- FAQ
- Deposit Match
- Cost of Goods Sold
- Troubleshooting
-
Connex Ecommerce Analytics
-
Frequently Asked Questions
-
General Troubleshooting Guide
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Company File
-
Connex for QuickBooks Integrations Guide
-
Rules Engine Guide
QuickBooks did not understand the request and original request could not be serialized
This means QuickBooks fails to understand some of the data that we sent to it.
Description
During your sync, your log shows this error. Usually, the message is transient and sales are rarely affected.
Solutions
Admin Login
- Log into QuickBooks as admin.
- Go to file > single user mode.
- Resync your sales.
Enable advanced logging and contact support
- Login to Connex.
- Click manual sync.
- Set the sync dates to the missing date times in QuickBooks. We would prefer a 24 - 48 hour range or a list of order numbers. The smaller the window, the more likely can we provide a valid answer.
- Click manage.
- Expand orders > sync orders to QuickBooks > advanced transaction.
- Under logging, select ON.
- Click save.
- Run your web connector.
- Contact our support.