- Connex for QuickBooks User Guide
- Troubleshooting
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Connex for QuickBooks User Guide
- Getting Started with Connex for QuickBooks
- Remote Desktop (RDP)
- Customers Matching
- Inventory Site
- Inventory Sync
- Multicurrency
- Orders
- Price Levels
- Products
- Refunds
- Sales Tax
- Sales Orders
- Unit of Measure
- Web Connector
- Getting Started with Rules
- Rules Engine Common Rules
- FAQ
- Deposit Match
- Cost of Goods Sold
- Troubleshooting
- Custom Store
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Connex Ecommerce Analytics
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Frequently Asked Questions
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General Troubleshooting Guide
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Company File
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Connex for QuickBooks Integrations Guide
-
Rules Engine Guide
Troubleshooting QuickBooks Online Auto Sync Fails
Problem
Auto syncing on your account is failing. Your error log has no messages.
Description
You are able to manually sync QuickBooks sales, but auto sync fails to pull in your sales.
Solutions
Ensure tasks exist
Log into Connex. Click settings > Select channel > scheduled tasks. Ensure you have an orders task, if you sync sales to QuickBooks. If you sync sales from QuickBooks to ShipStation, ensure an OrdersToECommerce tasks exist:
If a task is missing, click settings on our dashboard. Click orders to QuickBooks. Click save. Click orders from QuickBooks. Click save.
Ensure task is enabled
If you disconnect from Connex, our software will disable the sync. Go to scheduled tasks.
Not Enough Time Passed
Under scheduled tasks, look at the last update. It uses UTC time. Please check Google for UTC time. Compare it to the current time. If the sync runs every two hours and the sync ran an hour again, then no syncing occurs.