The Custom Style associated with this txn is not compatible with this txn

Ensure your templates are compatible with orders


You selected a template that no longer exists in QuickBooks or the template that you use is incompatible with the types of orders you sync.


Each QuickBooks order has a template. You can hide fields or change labels. Here are two templates:

The template that you choose is incompatible with the order. For example, you cannot use a sales receipt template on an invoice.


Change the template:

  1. Login to Connex.
  2. Click the Settings button of the Selling Channel that you want to update.
  3. Then click the Advanced tab on the left-hand side.
  4. Under the Order Template Formatting section, choose a different template.