2. General Troubleshooting Guide
  3. QuickBooks Desktop Error Messages

There is an invalid reference to QuickBooks Currency XX in the Customers.

You have turned multi-currency on in Connex. The currency code from your e-commerce solution is missing from QuickBooks.


Our tool creates a new customer and adds the currency code from the selling channel. 


In QuickBooks, the currency code is missing.


In QuickBooks, add the missing currency code:

  1. In QuickBooks, go to lists and click currency list.
  2. On the bottom left, click currency and click new.
  3. Add the missing code.
  4. Run a manual sync.