- General Troubleshooting Guide
- Sales Tax Troubleshooting
-
Connex for QuickBooks User Guide
- Getting Started with Connex for QuickBooks
- Remote Desktop (RDP)
- Customers Matching
- Inventory Site
- Inventory Sync
- Multicurrency
- Orders
- Price Levels
- Products
- Refunds
- Sales Tax
- Sales Orders
- Unit of Measure
- Web Connector
- Getting Started with Rules
- Rules Engine Common Rules
- FAQ
- Deposit Match
- Cost of Goods Sold
- Troubleshooting
-
Connex Ecommerce Analytics
-
Frequently Asked Questions
-
General Troubleshooting Guide
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Company File
-
Connex for QuickBooks Integrations Guide
-
Rules Engine Guide
There is an invalid reference to QuickBooks Item Sales Tax in the Invoice.
How to update the item sales tax
Problem
Sales do not sync to QuickBooks.
Description
Connex is trying to apply a tax code on the bottom of the sale. Unfortunately, the tax code does not exist. You get this error:
Error 3140 : While trying to Add a(n) Invoice with order number of 5958, QB responded There is an invalid reference to QuickBooks Item Sales Tax "GST" in the Invoice.
Here is the field Connex is trying to map:
Solutions
Clear the default tax code mapping
If you use QB Canada, you cannot add an item sales tax because tax is calculated on the line items:
- Log into Connex.
- Click sales tax.
- Scroll down to the bottom > Under if no tax, enter select:
- Click save.
Adjust mappings
You are adding a tax code that does not exist in QuickBooks. Here are the steps:
- Login to Connex.
- Click sales tax.
- Under the tax mappings grid, correct your mappings.