Connex for QuickBooks User Guide
Connex Inventory Planner
Frequently Asked Questions
General Troubleshooting Guide
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Missing Orders Troubleshooting
- Update Shipping Details Troubleshooting
Connex for QuickBooks Integrations Guide
Rules Engine Guide
Unique FileID Owner ID Required
Download a new pairing file or adjust the existing one.
When you pair QuickBooks on the same machine where you first installed it, you get a unique file ID error.
When you pair QuickBooks, our tool sends an owner ID and a file ID. If you try to pair QuickBooks on another machine and use the same file, QuickBooks tries to pair the same file and owner ID. The file ID and owner ID must be unique.
The simplest way is downloading a new pairing file or changing the file ID field. Here are the steps:
Solution 1) Downloading a new pairing file:
Please refer to this article for steps on how to download a new pairing file. (click "Remove" on the existing one in the Web Connector before starting)
Solution 2) changing the fileID / ownerID
- Right click the QWC and select open with.
- Choose note pad.
- Change the file ID and owner ID values by changing the last character:
- Save your changes.
- Open your web connector and click add application.
- Point to the QWC file and click "Open".