2. General Troubleshooting Guide
  3. Incorrect Orders Troubleshooting

Why do older sales sync from QuickBooks?

Any sale that is recently modified will sync; we cannot pull sales by date created in QuickBooks. A QuickBooks update or a plugin could modify older sales. It is possible sales from January could appear in an October sync.

How do I resolve this issue?

You can add a class to sales that should sync. Login to Connex. Click manage. Expand orders > sync orders orders from QuickBooks. Expand the first area. In the class field, choose solution name. Add the class matching your selling channel to any sale. This will prevent older sales from syncing.

Can I add a rule to exclude sales?

You can still export sales as you usually do and you could add a rule:

  1. Login to Connex.
  2. Click rules > my rules.
  3. Click add new rule.
  4. Choose start from scratch.
  5. As the action, choose exclude orders from QuickBooks.
  6. In this example, we exclude all sales prior to 2020:
  7. Skip the last step and click finish.



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