- Connex for QuickBooks Integrations Guide
- Amazon Settlement Report
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Connex for QuickBooks User Guide
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Connex Inventory Planner
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Frequently Asked Questions
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General Troubleshooting Guide
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Missing Orders Troubleshooting
- Update Shipping Details Troubleshooting
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Connex for QuickBooks Integrations Guide
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Rules Engine Guide
Why is the refund quantity always one?
Refunds will always map as one
On the Amazon settlement report, Amazon sends no refund quantity. Therefore, Connex will always map one as the quantity. The total shall be correct.
Here is the data for a sale:
The quantity for sales will map correctly, but refunds shall map as one.
Here is the data for a refund: