Skip to content
Customer portal
Talk to Sales
  • There are no suggestions because the search field is empty.

You can't use negative rates on inventory items, use neg quantity instead

You have an item marked as inventory, but it's a discount or a fee

Problem

Your order sync fails.

Description

You have fees that are marked as inventory parts in QuickBooks. Connex is trying to assign a negative value, but inventory parts only accept positive quantities.

Solution

Change items to service

Check our order previewer for find the item:

  1. In Connex, go to rules engine and click order previewer.
  2. Select your selling channel.
  3. Enter the order number.
  4. Click the eye icon.
  5. Under line items, find an item with a negative amount:

If the item is not a product, then it's likely merchant fees or some other fee item. To resolve the issue, here are the steps:

  1. In QuickBooks, go to lists > item list.
  2. Find all the fee items and open the ones marked as inventory parts:
  3. In the item name field, add _OLD.
  4. In QuickBooks, create a new item.
  5. As the type, choose service.
  6. Enter the item name again.
  7. Resync your sale.