2. General Troubleshooting Guide
  3. Incorrect Orders Troubleshooting

You must map this item to an existing item in QuickBooks.

Mapping error due to colon in product.

What is the cause of this error?

If your product contains a colon, then Connex will fail to sync the item or match it properly in QuickBooks. You must map this item to a different product:

  1. Login to Connex.
  2. On the right, click rules engine.
  3. Click action > add new rule.
  4. As the action, choose map SKU.
  5. Enter the Map From and Map To values.


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