2. General Troubleshooting Guide
  3. Incorrect Orders Troubleshooting

Your query for sales has returned more than 500 sales

Choose a shorter date range.


You are trying to sync too many sales.


Connex can sync a maximum of 500 sales from QuickBooks before the sync will fail.


Sync sales with a class

We recommend changing your mode from sync regardless of class to a class name. This filters the sales. At times, another app can modify a large number of sales. To change the setting, follow these steps:

  1. Login to Connex.
  2. Click manage.
  3. Click orders from QuickBooks.
  4. Under class, enter a class name:  
  5. In QuickBooks, add a class. In this example, we added ShipStation:
  6. Save the sale.
  7. Run your web connector.

Sync sales by order date

Here are the steps:

  1. On our dashboard, click manual sync.
  2. Choose order date: 
  3. Click submit.
  4. Run your web connector.

Manual Sync

You must enter a list of order number or try a 24 hour range:

  1. Log into Connex.
  2. Click manual sync.
  3. Enter a 24 hour date range or a comma separated list of order numbers to sync.