Problem
Connex is unable to sync sales or refunds.
Description
The Connex error log says no deposit account exists for the sale. Each QuickBooks sale is associated with a deposit account, based on a payment method or currency.
Solution
Check rules and mappings.
- Go to the Connex rules engine.
- Check rules with the action map deposit account.
- Verify that all the accounts still exist:
- Go to the finance settings page.
- Verify that the deposit account has a value:
