Error: Authentication Failed, Web Connector

If the method fails to authenticate, the Web Connector will return an authentication failed message to the Web Connector.

Problem

You run the web connector. The sync fails. 

Description

You see a red message that says authentication failed. This error usually happens when Connex fails to connect to your selling channel or your order volume is too high.

Solution

Get error details

Inside the web connector, click the blue hyperlink that says "Click for more information". This will launch the Web Connector log and allow for greater explanation as to what is happening. Here is an example:

Syncing too many sales

The web connector will say timeout, which means you are syncing too many sales. Log into Connex. Run a manual sync. Set the sync dates to the last 24 hours. Resync your sales. Perform the sync 24 hours at a time.

If you just had a flash sale, please read this guide about syncing large volumes of sales.

Go to settings > order settings > deposit match. Deactivate deposit match. Resync sales. The sync dates under deposit match should be twenty four hours.

Failure to map fields

This is a rare error. At times, our software is unable to map an order from your selling channel to QuickBooks. Our software developers can take a look. You will see a stack trace in the log. Notice the phase attempted to dive by zero:

Repair your selling channel

If the message details says we could not pair, read this guide on updating your connection with us.