How does Connex match products?

Here is a breakdown of how Connex matches products.

What are the options for matching products?

Here is a list:

Field Name	Field in QuickBooks
Item Name
QuickBooks Online SKU
QuickBooks Desktop Man. Part Number
QuickBooks Desktop Barcode

How do I change field mapping?

Here are the steps:

1. Login to Connex.
2. Click settings.
3. Click product setting:
4. Click product matching:

I use the QuickBooks item name field. How does product matching work, if products are missing from QuickBooks?

Connex will map your selling channel product name to the QuickBooks item description field. Connex will map your product SKU to the QuickBooks item name and SKU fields. Here is a product in QuickBooks:

I use the QuickBooks Online SKU field. How does product matching work, if products are missing from QuickBooks?

Connex will map your selling channel product name to the QuickBooks item name field. Connex will map your product SKU to the QuickBooks SKU field.

Here is a product in QuickBooks:

Can Connex match products, if they are parent child items?

QuickBooks has two fields: name and full name. If your product SKU is hammer, Connex will locate the product if it's under a parent, like Tools:Hammer.

If hammer exists under two different parent items, then your SKU must be the parent:child.

(for example, Tools:Hammer, and Hammers:Hammer)

Your SKU must be Tools:Hammer to match correctly.

Out of box, Connex matches the QuickBooks item name field to your website SKU. Connex will locate products, if they are beneath parent items. No settings or mappings are required.

In rare circumstances, the same QuickBooks item can exist under different parent products. In this example, hammer exists under the tools and the hammers category:

In this case, Connex would not know which product to choose. Connex would take Tools:Hammer because it was created before Tools:Hammers:Hammer.

🔷 Next: Missing Product Mapping (Step 2)