2. General Troubleshooting Guide

Update Shopify Connection Login

After performing the steps in getting a new pairing file and you still encounter errors like "Auth Failed", "Error 404", and "QBWC1012". You may need to update your connection/selling channel logins.

1. Go to Connex Dashboard

2. Click Settings

3. Select the Connection/Channel on the dropdown  

4. Click Connex Setting > Login > click "Clicking here" hyperlink

5. The Shopify log in page should appear and you can enter your Shopify access.


Also here is a video on how to connect Shopify if your connection isn't there