What does the free trial include?

Fully functional with knowledge base access

What features and support are offered with the free trial?

We offer a 14-day trial evaluation to test sync data. Our intuitive install wizard makes it simple to set-up your account, connect your ecommerce platform, and connect QuickBooks. The trial is fully functional.

During trial support, we will answer general functionality questions using our knowledge base articles and videos. For help testing, adjusting settings, and writing rules purchase an onboarding package from our sales team.

What does my subscription cover?

A subscription to Connex covers keeping the sync running and performing mandatory updates from our integrations. New touch points, like creating products, is extra. If you receive errors in your sync log, we will assist with troubleshooting. If we perform an update and your sync is affected, we will fix it at no charge.

What does custom development cover?

Any change to our source code, like adding a new integration, has an extra cost. Writing custom rules is an extra free. Any change that involves looking or altering our code is custom development.

I need onboarding assistance. What are next steps?

The free trial is ideal for do-it-yourself clients. For more complex cases, we recommend an onboarding for an additional fee. With an onboarding, we will help in these areas:

Testing the software
Writing rules
Adjusting settings
Pairing QuickBooks or a selling channel