A list of reasons why the sync would fail
Your inventory fails to sync from QuickBooks to your selling channel.
You make changes to inventory items in QuickBooks, but your selling channel fails to show any updates. You log into our software scroll down and check the successful inventory syncs and see no results.
We match the product SKU to QuickBooks item name. Go to Connex. Click sync activity and failed inventory log.
For more info on product matching, read this guide on QuickBooks Online and this guide on QuickBooks Desktop.
QuickBooks Desktop User - Run the web connector
Log into your account. Go to settings > inventory. The timers should have today's date. If not, run your web connector
If you use RightNetworks, you must open QB and run the web connector. RightNetworks signs users out, after a period of inactivity.
If you have more than 75 updates, our software replaces the updates in a queue. Log into our software. On the top, click settings. Click pending. Under inventory, see if there any items.
Resync a day at a time
Log into Connex. Click settings > inventory. Choose a 24 hour date range. Click save and run the web connector. Keep choosing other 24 hour ranges.
Our software since changes from date of install. There are two ways to resync items prior to the install; ask us to run an initial sync
or open the items individually and change them.
Make a change to the item's price or inventory
Here is a list of changes that we support.