- General Troubleshooting Guide
- QuickBooks Online Error Messages
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Connex for QuickBooks User Guide
- Getting Started with Connex for QuickBooks
- Remote Desktop (RDP)
- Customers Matching
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- Inventory Sync
- Multicurrency
- Orders
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- Rules Engine Common Rules
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- Troubleshooting
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Connex Ecommerce Analytics
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Frequently Asked Questions
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General Troubleshooting Guide
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Match Deposit Tool Troubleshooting
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- Company File
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Connex for QuickBooks Integrations Guide
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Rules Engine Guide
You must specify a different number. This number has already been used.
How to map another number
Problem
You cannot sync sales to QuickBooks Online. This happens with you put two refunds on the same Shopify or Amazon sale. Connex creates sale 100 for refund one and 100-1 for refund two.
Description
The second half of the refund fails to sync. Your Connex log shows this error:
You must specify a different number. This number has already been used.
Solutions
Use next numbering in QuickBooks
Here are the steps:
- In Connex, go to settings > order setting > transaction type.
- Check use next number.
- Click save.
Connex will map the order number to the memo field. You will get duplicates, if you resync.
Turn off custom transaction numbers
Here are the steps:
1. Open your QuickBooks Online and navigate to Settings >> Account and Settings >> Sales
2. Check that 'Custom transaction numbers' is turned OFF
3. Click back over on the left menu panel to QuickBooks Online Settings >> Account and Settings >> Advanced
4. Check that 'Warn if duplicate check/bill number is used' is also turned OFF
Please make any of the above adjustments and then retry syncing.