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General Troubleshooting Guide
Learn how to troubleshoot and resolve common issues, error messages, and related issues.
Deposit Match Troubleshooting
QuickBooks Desktop Error Messages
- The attribute definition for an attribute could not be found
- There is an invalid reference to QuickBooks SalesReceiptLine SalesTaxCode
- An attempt was made to modify a SalesReceipt with a date that is on or before the closing date of the company.
- Connex can find no matching tax code
- Could not add to the list "Customers" because the list contains the maximum number of items.
- Check the "qbsdklog.txt" file for possible additional information.
- Could Not Start QuickBooks
- Could not start QuickBooks. "Max Connection Retries Exceeded."
- Error 3120 : While trying to Add a(n) ReceivePayment Object specified in the request cannot be found.
- Error: Could not open the specified QuickBooks company data file
- Error 3140: The specified name is either invalid or of the wrong type
- Error beginning QuickBooks session
- Error 3060: There was an error when converting the quantity
- Error: We're sorry, QuickBooks encountered an error while calculating tax
- How do I reset my chart of accounts or refresh my drop-downs in Connex?
- How do I enable advanced debugging?
- Insufficient permission level to perform this action
- Object specified in the request cannot be found
- QuickBooks is unable to complete this operation
- QuickBooks found an error parsing the XML stream
- QuickBooks can't start because QuickBooks is already running.
- There is an invalid reference to QuickBooks Item
- The version of QuickBooks XML that was requested is not supported or is unknown
- There is an invalid reference to QuickBooks Account
- The payment method for this transaction must be credit card type.
- There is an invalid reference to QuickBooks Customer
- The application trying to connect to QuickBooks is not supported while multiple instances of QuickBooks are running
- The QuickBooks administrator must grant an application permission to access a QuickBooks company file for the first time
- The name last name, first name of the list element is already in use.
- There is an invalid reference to QuickBooks Currency XX in the Customers.
- What permissions are required to pair QuickBooks Desktop?
- Why does QuickBooks crash?
- WooCommerce: There was an error syncing with your website
- You can't use negative rates on inventory items, use neg quantity instead
- You cannot use the same tax item in both the line items and the txn tax.
- You can't set taxable if Sales tax is turned off or the item is not a taxable item type.
- Your Shopify Integration lacks permissions to pull payouts
- You cannot set the rate for the given sales tax item line, use the amount field instead
- You currently have more than 5000 orders or inventory items queued
- Although you are no longer a subscriber, you are still syncing with Connex for QuickBooks
- The currency of the account must be either in home currency or the transaction currency.
- Item has no preferred vendor in QB
Inventory Troubleshooting
Incorrect Orders Troubleshooting
- Connex was unable to find order X to update
- How do I find orders in QuickBooks?
- How do I sync a large volume of sales?
- My number of sales is lower than expected after a sync
- My accounts or lists are missing. How do I refresh the drop down lists in Connex?
- Transaction amount must be positive
- Why do I receive duplicate sales in QuickBooks Online?
- Why do I have duplicate sales in QuickBooks Desktop?
- Why do older sales sync from QuickBooks?
- Why am I missing historical sales?
- What if the order total in QuickBooks Desktop and my website are different?
- Your query for sales has returned more than 500 sales
- You must map this item to an existing item in QuickBooks.
- You have no items or one or more of your amounts is not associated with an item. Please enter an item
Sales Tax Troubleshooting
Web Connector Troubleshooting
- An internal QuickBooks error occurred while trying to access the QuickBooks company data file
- A modal dialog box is showing in the QuickBooks user
- Close Any Modal Dialog in QuickBooks
- Can I verify and rebuild my company file?
- Due to a file rebuild, Connex is temporarily unable to sync orders from QuickBooks
- Error: Authentication failed, The request failed with HTTP status 524 Origin Time-out
- Error: Authentication Failed, Max Connection Retries Exceeded
- Error: Company file is locked by another client
- Error: Web Connector supports only QuickBooks 2015 or later
- Error: Authentication Failed, Web Connector Receive Response XML Failed
- Error: Application requested to abort
- Http Status 413: Payload Too Large
- How do I run the web connector?
- How to email web connector log file
- Only QuickBooks Accountant and QuickBooks Enterprise Solutions can open two company files at once
- Why does QuickBooks crash
- QuickBooks is temporarily unavailable to sync with Connex
- QuickBooks did not understand the request and original request could not be serialized
- QuickBooks Web Connector has Stopped Working
- QBWC1085: There was a problem with the log file
- Recent changes to your configuration require you (the QuickBooks Administrator) to go into the Integrated Applications
- The Custom Style associated with this txn is not compatible with this txn
- The transaction could not be locked
- The user you are trying to log in with is already logged in from another machine
- Unable to cast COM object of type 'System.__ComObject' to interface type 'Interop.QBXMLRP2.RequestProcessor2'
- Unable to cast COM object of type 'System.__ComObject' to interface type 'Interop.QBXMLRP2.RequestProcessor2'
- Unique FileID Owner ID Required
- Waiting... Another Service is Updating
- Your Connex sync has failed. Open the company file that syncs with Connex.
- QuickBooks - Application with Revoked Certificate
- New Connex UI 11/06/2023 - Pairing Connex to QuickBooks Desktop.
- How do I enable verbose logging on the web connector?
- If the QuickBooks company data file is not open
QuickBooks Online Error Messages
- Another customer, vendor or employee is already using this name
- An unexpected error occurred while accessing or saving your data. Please wait a few minutes and try again.
- Another product or service is already using this name
- Business Validation Error: Transaction detail has tax rate, but corresponding tax or net amount is missing
- How do I fix sales that have no tax code mapping?
- Order 0 has failed to export into QuickBooks. You must select a product/service or an account for each split line with either an amount or a billable customer.
- The transaction needs to be in the same currency as the A/R and A/P accounts you use.
- There is no income account associated with the item
- Transactions can have only one foreign currency at a time.
- Transactions with inventory (QOH) products cant be dated earlier than the Inventory Start Date for the product
- QuickBooks Online Error - "The account period has closed and the account books cannot be updated through through the QuickBooks Services API."
- QuickBooks Online Business Validation Error
- You must enable multi-currency in QuickBooks
- Business Validation Error: Make sure all your transactions have a GST/HST
- You must specify a different number. This number has already been used.
- The action could not be completed because another user was creating, editing or deleting a transaction with inventory products at exactly the same time
- Item (sku number) has failed to export: The account period has closed
- Invalid account type: For an inventory product, the inventory asset account must have Account Type: Other Current Asset and Detail Type: Inventory
- There is another item whose item name matches this product.